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Shipping Policy

Welcome to StrixAmsterdam! We strive to deliver your order as quickly and efficiently as possible. Below you will find all important information about our shipping policy.

1. Shipping costs

  • Within the Netherlands and Belgiumë: Shipping costs are free.
  • International: Shipping costs vary depending on destination. The exact costs will be calculated during checkout.

2. Delivery times

  • Within the Netherlands and Belgiumë: Orders are usually delivered within 3-8 working days.
  • International: Delivery times vary depending on destination, but are usually between 7-14 working days.

3. Processing time

  • Orders are processed and shipped within 1-2 business days.
  • During peak periods, such as holidays, processing time may be longer. We will do our best to keep you informed.

4. Shipping methods

  • We use reputable courier services to ensure your order is delivered safely and on time.
  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.

5. International Shipping Information

  • StrixAmsterdam is not responsible for any customs fees, duties or taxes that may apply in the destination country. These charges are the responsibility of the recipient.
  • Please note that international shipments may be delayed by customs procedures.

6. Incorrect or Incomplete Addresses

  • Please ensure your shipping address is correct and complete when placing your order. StrixAmsterdam is not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If a package is returned to us due to an incorrect address, we will contact you to arrange a new shipping address. Any additional shipping costs are the customer's responsibility.

7. Lost or Damaged Packages

  • If you suspect that your package has been lost or damaged during transport, please contact our customer service as soon as possible at info@strixamsterdam.onmicrosoft.com or by telephone at +31 640 340 617
  • We will do our best to solve the problem and provide you with a suitable solution, such as a replacement or refund.

8. Shipping Confirmation and Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. With this number you can track the status of your shipment via the courier's website.

9. Questions and Contact

  • For questions about your order or our shipping policies, please contact our customer service team at info@strixamsterdam. onmicrosoft.com or by phone at +31 640 340 617.
  • Our customer service is available from Monday to Friday, from 9:00 AM to 5:00 PM.

Thank you for your order at StrixAmsterdam! We appreciate your trust in us and strive to provide you with the best service.